About Me

World's Shortest Escalator - More's Department Store - Kawasaki Japan
Here’s me, moments after riding the world’s shortest escalator. My bucket list just got shorter!


My name is Jason Maxham, and I’m the author of The Art Of Troubleshooting.

If you’re interested in the origin of this web site and my book, check out the Introduction (this was my first blog post) and the Big Idea.

As for me, I’ve had a diverse set of experiences that eventually led me to think and write about troubleshooting in a general way. These include:

  • Start-ups: mostly data-mining and software. I’ve been a CTO and co-founded a few companies—some of which were successful and all of which can be described as “drinking from a fire hose.”
  • Aviation: I have a private pilot certificate. Flying a small airplane, low and slow, over this beautiful earth is exhilarating.
  • Programming: I used to hack the Perl (for money). Now, I hack the Ruby (for fun).
  • Amateur Radio: I got my ham radio license in Junior High. Didn’t use it for the longest time, until I got involved with some people who like to chase balloons.
  • Motorcycles: vroom vroom.
  • Travel: getting from point A to B is a very fun kind of problem-solving. I like the perspective gained from experiencing other cultures. Also, the food. Oh, the delicious things I’ve eaten! I’ve been to 35 countries and counting…

The best way to interact with me is by leaving a comment on any of the individual articles. I welcome your feedback and look forward to responding!

Other ways of contacting me:

My other projects:


Add yours →

  1. Jason! Thank you for taking the time to write such a helpful and fun to read book


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